• 若您於本官網購物，選擇「現金匯款」金流程序 : 

• 若您與本公司進行  企業團購 | 大宗採購、客製服務等付款程序 : 

• 若為「缺少訂購商品、商品發送錯誤」，請您直接與我們客服聯繫即可。

• 若您發現訂購商品於物流中 破損/毀損、漏封 :

宅配配送

• 宅配到府
  本農場可由宅配貨運公司代收貨款，合作之貨運公司有大榮貨運、黑貓宅急便、宅配通 。
  - 本島單筆訂購金額滿2000元以上者，即可享有免運費之服務。
  - 離島地區，單筆訂購金則需額滿3500元以上
    （若需外島配送請務必先電洽本公司確認是否適合跨海配送）
  
  配合您的方便性，可選擇以下的配送時間:
  ●不指定                   ●13：00 點前                ●14:00 - 18:00（最晚配送時段）
  以宅急便配送之訂單，將於兩日內(2個工作天)送達。
  配送過程偶有無法準時送達的情形，宅配人員將以電話先行與您聯繫，敬請見諒。

網站使用條款 

歡迎您光臨宏基蜜蜂生態農場官方網站(以下簡稱本網站)，為了讓您能夠安心的使用本網站的各項服務與資訊，特此向您說明本網站的隱私權保護政策，以保障您的權益，請您詳閱下列內容：

隱私權保護政策的適用範圍

隱私權保護政策內容，包括本網站如何處理在您使用網站服務時收集到的個人識別資料。隱私權保護政策不適用於本網站以外的相關連結網站，也不適用於非本網站所委託或參與管理的人員。  

資料的蒐集與使用方式

為了在本網站上提供您最佳的互動性服務：如用戶註冊登記、參加網上或公共論壇等各種活動時，可能會請您提供相關個人的資料，其範圍如下：

本網站在您使用服務信箱、聯絡我們等互動性功能時，會保留您所提供資料： 如姓名、性別、年齡、出生日期、電話、通信地址、住址、電子郵件地址、等情況。

除非取得您的同意或其他法令之特別規定，本網站絕不會將您的個人資料揭露予第三人或使用於蒐集目的以外之其他用途。

但本網站將根據執法單位之要求或為公共安全之目的提供個人資料。在此情況下之任何披露，本網站均不承擔任何責任。

網站對外的相關連結

本網站的網頁提供其他網站的網路連結，您也可經由本網站所提供的連結，點選進入其他網站。但該連結網站不適用本網站的隱私權保護政策，您必須參考該連結網站中的隱私權保護政策。  

準據法與管轄法院

本使用條款之解釋與適用，以及與本使用條款有關的爭議，均應依照中華民國法律予以處理，並排除國際私法之適用。因本使用條款或使用本網站而引發任何求償或訴訟，您同意台灣台北地方法院有專屬管轄權。

責任限制

無論在任何狀況下，宏基蜜蜂生態農場 或其任何關係企業及供應商均不會為任何因使用，或無法使用本網站或內容所導致，或引發的直接、間接、連帶、懲罰性、特殊，或偶發損害，其中包括失去業務、合約、收益、資料、資訊，或交易中斷等損害負責，即使 宏基蜜蜂生態農場 事先被告知該損害的可能性也不承擔責任。任何與本網站相關之訴訟，必須在訴訟原因發生後一年內起訴，並應以書面告知 宏基蜜蜂生態農場。

Cookie之使用

為了提供您最佳的服務，本網站可能會在您的電腦中放置並取用我們的Cookie，若您不願接受Cookie的寫入，您可在您使用的瀏覽器功能項中設定隱私權等級為高，即可拒絕Cookie的寫入，但可能會導至網站某些功能無法正常執行。  

隱私權保護政策之修正

本網站隱私權保護政策將因應需求隨時進行修正，修正後的條款將刊登於網站上。   

HUNG GEE BEES FARM takes serious responsibilities in protecting your Personal Data and compliance with Applicable Laws. We are committed to manage, to protect and to process your Personal Data in accordance with this Policy below.

Please read and review this Policy before you start using any of our services. By registering as our member or placing order with us, mean you have read and consent to this Policy.

For the purposes of understanding HUNG GEE BEES FARM’s Personal Data Protection Policy (“Policy”), capitalized terms used in this Policy shall have the following meanings:

1. Applicable Laws” means Taiwan’s Personal Data Protection Act hereinafter, the "PDPA" and its subsidiary legislations and regulations as amended from time to time;
2. Personal Data” means any data, whether true or not, which is (a) about an individual who can be identified (i) from that data; or (ii) from that data and other information to which we have or are likely to have access and would include data in our records as may be updated from time to time, or (b) defined as “personal data” or “personal information” under any applicable Data Protection Laws.
3. Platforms” means collectively HUNG GEE BEES FARM’s Social Media and Website, and any other websites or applications which we may own or operate from time to time;
4. Social Media” means HUNG GEE BEES FARM’s pages and accounts on third party social media platforms such as Instagram, Facebook, Line, Twitter, Pinterest, Whatsapp and Google+;
5. Website” means the HUNG GEE BEES FARM website accessed at the following address at https://www.hgbees.biz/ ; and
6. HUNG GEE BEES FARM,we, us, or our” means Hung Gee Bees Farm, Hung Gee Bees Honey Farm Co., Ltd or Grandpa Lai's Honey.

How Do We  Collect Your Personal Data

We collect Personal Data from you when:

• You register an account on the Website;
• You use any of our related services, such as subscribing to our newsletter, product notifications;
• You browse our products and services or otherwise interact with our Website and Apps;
• You accept our cookies on your device;
• You interact with our customer experience team or other representatives, for example, via our webform, emails, telephone calls, letters, or face-to-face meetings;
• You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media;
• You participate in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;
• We receive references from business partners and third parties, for example, where they referred you to us to enjoy the benefits of a joint promotion or collaboration or to redeem a voucher you purchased through them;
• Your authorized representative submits your Personal Data to us for any purpose reasonably authorized by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift;
• Our third-party analytics and other service providers provide your Personal Data to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies; or
• When you voluntarily submit your Personal Data to us for any reason.

We usually do not collect your credit card details, whether to process your payment or for customer service purposes. Your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies. None of your credit card detailsare stored with us. However, we may collect your bank account details to process refunds.

Please also take note of our Cookies Policy below in respect of the data collected and used by third-party cookies and trackers on our Website.

We may also collect your Personal Data in circumstances where such collection does not require consent under Applicable Laws.

Please ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the products and services you have requested.

How Will Your Personal Data Be Used? 

We may use and disclose your Personal Data for purposes necessary to provide you with our products as services, including to:

1. register and maintain your user account and to verify your identity or age;

2. process your order for our products or services, process or collect your payment for the order;

3. deliver or perform the products or services you purchased, including our couriers calling or messaging you to obtain your delivery instructions;

4. process your returns or refunds in accordance with our Terms of Service;

5. provide you with supporting services and functions related to your user account, such as saved items in cart, wish list, brand or product notifications;

6. communicate with you in relation to (i) your queries, requests and feedback, (ii) material changes to our Website’s Terms of Service, Policy or other terms and conditions, and (iii) matters relating to the operation of your account;

7. personalize and improve your customer experience when you visit the Website and the Apps, for example by prioritizing products and services appearing in your search results or feed;

8. monitor and enforce compliance with our Terms of Service, including dispute resolution;

9. comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law; and

10. ensure our Website functions properly and to improve its performance, by carrying out activities such as debugging, statistical analyses for optimizing our Website.

(collectively, the “Purposes”)

In addition, we may use and disclose your Personal Data for the following purposes, to:

1. send you marketing communications in relation to our sales, products, services, promotions or thePlatforms;

2. send you marketing communications in relation to the sales, products, services or promotions of business partners, including promotional mail together with your order;

3. deliver ads which are related to our products and services which may be of interest to you on the Platforms or other websites, apps or online platforms;

4. enable businesses to deliver ads which are related to their products and services which may be of interest to you;

5. invite you to our private customer events;

6. process your participation in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;

7. process your participation in our business partners’ loyalty or point redemption programs;

8. conduct market and customer research, analysis or tracking;

9. promote our products and services on our Platforms;

10. manage the administrative and business operations of HUNG GEE BEES FARM and complying with internal policies and procedures;

11. improve your customer experience across all touchpoints and training our customer experience team, such as by recording and monitoring phone calls; and

12. any specific purpose in relation to a particular product or service, which we may separately notify you on the product or service page;

(collectively, the “Additional Purposes”)

We may also use your Personal Data (a) for other purposes which are reasonably related to the Purposes and where we have obtained and maintain related consent, the Additional Purposes; or (b) in circumstances where such use does not require consent under Applicable Laws.

Note: If you withdraw your consent for us to use and process your Personal Data the Purposes or the Additional Purposes, we may no longer be able to provide you with the related products, services or benefits associated with our promotion.

How Will Your Personal Data Be Shared With？ 

In relation to our use of your Personal Data for the Purposes or Additional Purposes, we may disclose your Personal Data to our:

1. employees, consultants, temporary workers;

2. payment processors, who process your payment on the Website;

3. logistics providers, such as courier services which will deliver your order to you;

4. business partners who separately maintain an account with you for loyalty or point redemption programs;

5. business partners or vendors in connection with the processing of any promotion, event or service organized by us;

6. professional advisers and consultants;

7. agents, contractors or service providers who provide operational services to us, such as online cloud storage and processing, marketing optimization, information technology, telecommunications, security or other relevant services which requires their collection, use or disclosure of your Personal Data; and

8. any other party whom you authorize us to disclose your Personal Data to.

We may also disclose your Personal Data (a) for other purposes which are reasonably related to the Purposes and where we have obtained and maintain related consent, the Additional Purposes; or (b) in circumstances where such disclosure does not require consent under the Applicable Laws.

We do our best to minimize the disclosure of your Personal Data to the information necessary to perform the related Purpose or Additional Purpose. ‘

How Can I Access/ Correct/ OR Delete My Personal Data On The Site? 

1. Prepare information of your FACEBOOK account.
2. Contact Hung Gee Bees Farm Customer Service Center and ask for the deletion of your personal data, and representative will ask you few questions to identify, and then help you to unlink your Hung Gee Bees Farm account.
3. After removed your social media account linked Hung Gee Bees Farm account, all data and personal information of your account in Hung Gee Bees Farm website will be deleted, including E-mail, order information, bonus, login records etc.. Also, all of your data in Hung Gee Bees Farm website can not be recovered after you decide to unlink.

Request To Withdraw Processing

Adminstration And Management Of Personal Data

Third Party Cookies

Contacting Us

Convering Law

Language Of This Policy

免責聲明

歡迎您光臨宏基蜜蜂生態農場(以下簡稱本網站)，任何瀏覽網站的人士，須自行承擔一切風險，本網站不會負責任何因瀏覽或使用本網站而引致之損失。本網站不會作出任何默示的擔保。

本網站承諾力求網站內容之準確性及完整性，但內容如有錯誤或遺漏，本網站不會承擔任何賠償責任，所有本網站內容，將會隨時更改，而不作另行通知。

本網站可隨時停止或變更網頁資料及有關條款而毋須事前通知用戶。

本網站不會對使用或連結本網頁而引致任何損害(包括但不限於電腦病毒、系統固障、資料損失)、誹謗、侵犯版權或知識產權所造成的損失，包括但不限於利潤、商譽、使用、資料損失或其他無形損失，本網站不承擔任何直接、間接、附帶、特別、衍生性或懲罰性賠償。

本公司可能會連接至其他機構所提供的網頁，本公司不會對這些網頁內容作出任何保證或承擔任何責任。使用者如瀏覽這些網頁，將要自己承擔後果。是否使用本網站之服務下載或取得任何資料應由用戶自行考慮且自負風險，因前開任何資料之下載而導致用戶電腦系統之任何損壞或資料流失，本網站不承擔任何責任。

Membership Terms of Service 

In order to protect the rights and interests of both parties, please be sure to read the terms of use and personal information notice of the official shopping website of Acer Bee Ecological Farm (hereinafter referred to as this website). Information Notice", you are deemed to have understood and agreed to all the stipulations of these Terms of Use and Personal Information Notice:

Membership account, registration, password and security

• In order to protect your personal rights and interests, please fill in the member registration information in detail. If your member information (such as mailing address, contact number) and other information is changed, you should immediately go to the member center to correct it.
• You can edit, view and modify your membership registration information in the Member Center after logging in to your account on this website.
• For security reasons, you should keep the account number and password registered on this website properly, and should use your account number and password to log in to this website. the behavior of the holder.
• When you register on this website, you should log in with correct and complete information. If you register with false or wrong information, this website has the right to suspend or terminate your member account.
• This website strictly prohibits the repeated registration of members of this website in different identities and disrupts the transaction behavior of this website.
• If you choose to pay by credit card, you must provide exact credit card information. If any situation of stealing and swiping the cardholder's credit card without the cardholder's permission is found, this website has the right to suspend or terminate its member account; if it violates the relevant laws, it will also be investigated according to law. In order to protect the privacy and rights and interests of members, this website does not retain financial information such as credit card numbers that members log in on the website.
• When this website knows that your account number and password have been stolen, this website may immediately suspend or terminate your membership account and password to use the services of this website, and remove all information related to the member on this website. Once removed, all membership rights, including all previous membership benefits, will be forfeited.
• In addition to providing manufacturer-related shipping information and checkout information, the personal information you log in and register on this website should be kept confidential and will not be leaked or provided to third parties.

Personal Information Collection, Processing and Use Instructions

• The company may publish some of the information on this website on your community activity information page through Facebook or similar community service systems after obtaining your consent. If you do not agree to the release of such information, please You should not click the consent button, or remove such information or refuse to continue to publish relevant information on this website through the membership mechanism of each community service afterwards. If you have any questions, you can still contact our company, and our company will assist you to confirm and deal with relevant issues.
• In order to more accurately provide products or services to customers, meet customer needs, or notify customers about the latest products and services on this website. We may also use personal data for internal purposes, such as data analysis and research, to improve our products, services, web page presentation, and communication channels with customers.
• If the delivery address, contact person, contact information and other personal information you fill in are not your own, you agree that you have obtained the consent of each party to provide it to the company, and have provided the company on behalf of the company on the previously issued statutory notices. inform. The company will not arbitrarily provide your personal data to a third party, except to provide it to judicial, prosecutorial and relevant competent authorities in accordance with the law, or to use it within the necessary scope of the company's third-party suppliers to carry out relevant activities.  
• If you have any concerns about the way we process your personal data, wish to access or correct the personal data we hold for you, wish to 'opt out' of receiving marketing communications or withdraw permission to use your personal data If you have any concerns or complaints about the way your personal data is collected or processed, please contact us at the official customer service center.
• If you use the account registered with FaceBook, if you no longer use this account for various actions and request to delete it, please call the customer service, and the action of deleting the user data of FaceBook will be carried out.

Modification of Privacy Policy span>

• The company reserves the right to revise this privacy policy and the contents of this website at any time, and will not notify members individually except for the announcement of the change statement at the same location on the website. If you have any questions about this privacy protection policy or do not agree with such changes or modifications, you can use the official website customer service center or Facebook fan group or stop using the services of this website.  

Online order and purchase

• Members who make online orders and purchases on this website indicate that they are willing to purchase the product and are willing to abide by the transaction rules. Do not deny the purchase or refuse to pay on the grounds that the member information does not match.
• All members who make online orders and purchases on this website shall agree that the electronic transaction data recorded on this website shall prevail. In case of disputes, the electronic transaction data shall be used as the identification standard. If you find that the transaction information is incorrect, you should immediately notify the customer service center of this website to protect your own rights.
• After a member's order is successful, this website reserves the right to accept the order or not; if it is confirmed that the order information is correct, the payment transaction is completed, and the goods are still in stock, the shipment will be arranged immediately.
• Members also reserve the right to cancel the order before the payment is made and the order has not been shipped.
• The information content of the pages linked to this website is provided by the linked website. This website does not guarantee the accuracy, reliability or timeliness of its content.
• Members should carefully read the "Product Introduction", "Content Description", "Ingredient Description", "Precautions" and other contents on the product introduction page of this website before ordering. Content on the product description page.
  
  

Modification of Terms of Use

• This website reserves the right to revise or change these terms of use at any time based on needs. The revised terms of use will be published in the member center of this website without separate notice. Members should pay attention to the revisions and changes of the terms of use at any time, and agree to abide by the revised terms of use. Your continued use of this website after any revisions or changes will be deemed to have read, understood and agreed to accept the relevant revisions and changes that have been made.
  
  

Governing Law and Jurisdiction

• Online ordering and consumption on this website are governed by the laws of the Republic of China. In the event of a dispute, the Taipei District Court in Taiwan shall be the court of first instance jurisdiction.

Notes  

• As required by law, or by order of a judicial or other competent authority;
• To enforce these Terms of Use, or the Member violates the Terms of Use;
• To maintain the normal operation and security of the system of this website;
• To protect the legitimate rights and interests of this website, other members, or other third parties;
  • A sudden failure of electronic communication equipment, resulting in the suspension of the electronic communication service applied for by this website, or force majeure factors such as natural disasters, makes this website unable to provide services.
  • Necessary maintenance and construction of electronic communication equipment on this website.
• When this website is tampered with transaction prices or conditions by hackers, there is insufficient inventory of goods, transaction obstacles that cannot be excluded by this website, or other abnormal circumstances that this website cannot accept orders, this website will reserve the acceptance of orders for shipment. and will notify members of the failure of the order or the cancellation of the order by e-mail, mobile text message or telephone contact.